Refund policy

This English translation is provided for convenience. In case of any difference, the Romanian version prevails.

Last updated: 17 July 2026

The nature of the service

Our service is a digital one, executed immediately: after the payment is confirmed, your request is sent to the issuing institution and the document is delivered by email. For this reason, the refund rules differ from those for physical products.

Cancellation before processing

You can cancel the order with a full refund at any time before the request is sent to the institution. Write to contact@acte-rapide.ro with your order number; if processing has not started, we stop the order and refund all your money.

After the document is delivered

When placing the order you give your express consent for the immediate start of the service. Under art. 16 (a) of Romanian GEO no. 34/2014 (services fully performed with the consumer's prior express consent) and art. 16 (m) of the same ordinance (digital content delivered without a material medium, with prior express consent), the right of withdrawal ceases once the service has been performed, that is, once the document has been delivered. In practice: once the document has been issued and emailed, the order can no longer be returned, just as a document collected at a counter cannot be handed back to the institution.

Money-back guarantee

Independently of the legal right of withdrawal, we offer our own guarantee: if we fail to deliver the ordered document, we refund the full amount paid. If the delivered document is wrong through our fault (for example we processed a different tax ID than the one you entered), we reissue it free of charge or refund your money, at your choice.

How refunds are made

Send an email to contact@acte-rapide.ro with the order number and the reason for the request. Approved refunds are made within 14 days at the latest, to the card used for payment. We keep you posted by email at every step.

Other remedies

If you are not satisfied with our answer, you can address the Romanian consumer protection authority ANPC (anpc.ro), the SAL mechanism (details) or the EU ODR platform (ec.europa.eu/consumers/odr).